Observability

The Better Data LLM Gateway provides comprehensive observability features to help you monitor the health of your integrations and the quality of your AI-driven commerce.

Health Checks

Every gateway instance exposes a /health endpoint that returns the status of connected backends and Redis.

1GET /health
2{
3  "status": "ok",
4  "version": "1.0.0",
5  "backends": {
6    "products": "connected",
7    "cart": "connected"
8  },
9  "session": "connected"
10}

Metrics

We export metrics in OpenTelemetry format, compatible with Prometheus, Datadog, and New Relic.

• gateway.request.count: Total requests received.
• gateway.tool.latency: Time taken for a backend to return tool results.
• gateway.session.active: Number of concurrent active commerce sessions.

Audit Logs

On the SCM Pro tier, you can enable full Audit Logs. This records every interaction between the LLM and your backends, allowing you to review "hallucination incidents" and optimize your System Prompts.

Conversational Analytics

The Better Data Cloud dashboard provides qualitative analytics:

• Common Search Failures: What are users asking for that you don't have?
• Cart Abandonment by LLM: Is one AI provider "losing" users during checkout more than others?
• Top Converting Personas: Which AI personalities drive the most sales?

Learn more about Analytics ->